Data protection
We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.
1. Access Data and Hosting
You can visit our website without providing any personal information. Each time a webpage is accessed, the web server automatically saves a so-called server log file, which contains information such as the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the website and improving our services. This serves our legitimate interest in the correct presentation of our services, which outweighs any conflicting interests, pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR. All access data is processed only as long as necessary to achieve the aforementioned processing purposes.
The services for hosting and displaying this website are partly provided by our service providers as part of data processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected via forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: Israel, United Kingdom, USA.
The adequacy decision for the USA serves as the basis for data transfers to third countries, provided the respective service provider is certified. Such certification is in place.
Our service providers are located and/or use servers in the following countries: Brazil, Mexico, India, Ukraine.
There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Union.
2. Data Processing for Contract Fulfillment and Contact
2.1. Data Processing for Contract Fulfillment
For the purpose of contract fulfillment (including inquiries regarding and processing of any existing warranty and performance claims, as well as any statutory update obligations) pursuant to Art. 6 Para. 1 Sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Required fields are marked as such, as we absolutely need this data for contract fulfillment and cannot ship the order without it. The specific data collected is evident from the respective input forms.
Further information on the processing of your data, in particular its transfer to our service providers for order, payment, and shipping purposes, can be found in the following sections of this privacy policy. After complete fulfillment of the contract, your data will be restricted from further processing and deleted after the expiry of the statutory retention periods under tax and commercial law in accordance with Art. 6 Para. 1 Sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use your data beyond this scope, which is legally permitted and about which we inform you in this privacy policy.
2.2. Customer Account
If you have given your consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR by choosing to open a customer account, we will use your data for the purpose of opening the customer account and for storing your data for future orders on our website. You can delete your customer account at any time, either by sending a message to the contact address described in this privacy policy or by using the corresponding function in your customer account. After your customer account is deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR or we reserve the right to use your data beyond this scope, which is legally permitted and about which we inform you in this statement.
2.3. Contacting Us
As part of customer communication, we collect personal data to process your inquiries in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR if you voluntarily provide this data to us when contacting us (e.g., via contact form, live chat tool, or email). Required fields are marked as such, as we absolutely need this data to process your inquiry. The specific data collected is evident from the respective input forms. After your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) GDPR, or we reserve the right to use your data beyond this scope, which is legally permitted and about which we inform you in this statement.
3. Data Processing for Order Fulfillment
For the purpose of fulfilling the contract pursuant to Art. 6 Para. 1 Sentence 1 lit. b GDPR, we will forward your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
Data Transfer to Shipping Service Providers for the Purpose of Delivery Notification
If you have given us your express consent during or after your order, we will, based on this consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR, forward your email address to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination.
You can revoke your consent at any time by sending a message to the contact details provided in this privacy policy or directly to the shipping service provider at the contact address listed below. After you withdraw your consent, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this scope, which is legally permitted and about which we inform you in this statement. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
4. Data Processing for Payment Processing
When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, and payment service providers.
4.1. Data Processing for Transaction Processing
Depending on the payment method selected, we forward the data necessary for processing the payment transaction to our technical service providers, the commissioned credit institutions, or the selected payment service provider, insofar as this is necessary for processing the payment. This serves the purpose of fulfilling the contract pursuant to Art. 6 Para. 1 Sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or via technical integration in the ordering process. The data privacy policy of the respective payment service provider applies in this respect.
Depending on the payment method selected, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. Insofar as data is transferred to third countries outside the EU/EEA for which the European Commission has not issued an adequacy decision, the cooperation is based on standard contractual clauses for data protection issued by the European Commission.
If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
4.2. Data Processing for Fraud Prevention and Optimization of Our Payment Processes
Where necessary, we may provide the aforementioned service providers with additional data, which they will use together with the data required for processing the payment for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, processing disputed payments, supporting accounting). This serves our legitimate interests, which, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, override any conflicting interests, in protecting ourselves against fraud and in efficient payment management.
5. Advertising via Email and Postal Mail
5.1 Email Newsletter with Registration
When you subscribe to our newsletter, we use the data required for this purpose or data you have separately provided to send you our email newsletter regularly based on your consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time by sending a message to the contact details provided below or by using the unsubscribe link in the newsletter. After unsubscribing, we will delete your email address from the mailing list unless you have expressly consented to further use of your data pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use your data for other purposes permitted by law, about which we inform you in this privacy policy.
Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: Israel, United Kingdom, USA.
The adequacy decision for the USA serves as the basis for data transfers to third countries, provided the respective service provider is certified. Certification is in place.
Our service providers are located in and/or use servers in the following countries: Brazil, Mexico, India, and Ukraine. No adequacy decision from the European Commission exists for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Union.
5.2. Postal Advertising and Your Right to Object
Furthermore, we reserve the right to use your first and last name and postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by mail. This serves our legitimate interest in contacting our customers for advertising purposes, which outweighs your interests in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by contacting us using the contact details provided in this privacy policy.
After you withdraw your consent, we will delete your address from the mailing list, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use your data beyond this scope, which is legally permitted and about which we inform you in this statement.
Use of Wix Statistics for Web Analytics
For the purpose of website analysis, data (IP address, time of visit, device and browser information, location information, and information about your use of our website) is automatically collected and stored using technologies from Wix Ltd., 40 Nemal St., Tel Aviv 6350671, Israel ("Wix"). Pseudonymous user profiles are created from this data. Cookies may be used for this purpose. The pseudonymous user profiles will not be merged with personal data about the holder of the pseudonym without separately granted, explicit consent. Wix acts on our behalf.
For the purpose of website analysis, data (IP address, time of visit, device and browser information, location information, and information about your use of our website) is automatically collected and stored using technologies from Wix Ltd., 40 Nemal St., Tel Aviv 6350671, Israel ("Wix"). Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Israel, United Kingdom, USA.
The adequacy decision for the USA serves as the basis for data transfers to third countries, provided the respective service provider is certified. Certification is in place.
Our service providers are located in and/or use servers in the following countries: Brazil, Mexico, India, and Ukraine.
There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Union.
6. Social Media
6.1. Instagram Social Buttons (by Meta)
Our website uses social buttons from social networks. These are simply embedded as HTML links, so no connection is established with the servers of the respective provider when you visit our website. Clicking on one of the buttons opens the website of the respective social network in a new browser window. There you can, for example, click the Like or Share button.
6.2. Our online presence on Instagram (by Meta)
If you have given your consent to the respective social media operator in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR, your data will be automatically collected and stored when you visit our online presence on the aforementioned social media platforms for market research and advertising purposes. Pseudonymous user profiles are created from this data. These profiles can be used, for example, to display advertisements both on and off the platforms that are likely to correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact options and your related rights and settings for protecting your privacy, please refer to the providers' privacy policies linked below. Should you require further assistance, please contact us.
Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information about your use of our online presence on Instagram, automatically collected by Meta Platforms Ireland, is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visits to an Instagram (by Meta) fan page is based on a joint controllership agreement pursuant to Article 26 of the GDPR. Further information (information on Insights data) can be found here.
Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decision for the USA serves as the basis for the transfer of data to third countries, provided the respective service provider is certified. Certification is in place.
Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, there is no adequacy decision from the European Commission. Our cooperation with you is based on these safeguards: Standard Contractual Clauses of the European Commission.
7. Contact Options and Your Rights
7.1. Your Rights
As a data subject, you have the following rights:
pursuant to Article 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
pursuant to Article 16 GDPR, the right to request the immediate rectification of inaccurate personal data or the completion of incomplete personal data stored by us;
pursuant to Article 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary:
for exercising the right of freedom of expression and information;
for compliance with a legal obligation;
for reasons of public interest; or
for the establishment, exercise, or defense of legal claims;
pursuant to Article 18 GDPR, the right to request the restriction of processing of your personal data where:
the accuracy of the data is contested by you;
the processing is unlawful, but you oppose its erasure;
We no longer need the data, but you require it for the establishment, exercise, or defense of legal claims, or
you have objected to the processing pursuant to Article 21 GDPR;
the right, pursuant to Article 20 GDPR, to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller;
the right, pursuant to Article 77 GDPR, to lodge a complaint with a supervisory authority. You can usually contact the supervisory authority of your habitual residence, your place of work, or our company's registered office.
Right to object
To the extent that we process personal data as explained above to protect our overriding legitimate interests within the framework of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. Insofar as processing is carried out for other purposes, you have the right to object only if there are grounds relating to your particular situation.
After you exercise your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.
This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.
7.2. Contact Options
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as for the revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our legal notice.
The data controller is:
TDO c/o Burde
Albrechtstr. 115
12167 Berlin
Email: hello(at)tortugadeoro.com